Client Care Standards
 

Below is a brief statement of the standards of Adequate Professional Service (or what is commonly called client care standards) for lawyers under the Legal Profession (Professional Conduct) Rules 2015:

Standards of Adequate Professional Service

 

1.

to provide diligent legal service;

 

2.

to ensure as a lawyer he/she is competent to represent his/her client;

 

3.

to complete work within a reasonable time;

 

4.

to keep the client informed on the progress of the case;

 

5.

to promptly respond to client's communications or keep appointments made with client;

 

6.

to explain to the client important developments in his/her case e.g. offers of settlements;

 

7.

to be honest in all the legal practitioner’s dealings with his or her client;

 

8.

to discuss the possible risks or expenses of proceedings arising from the case;

 

9.

to follow all lawful, proper and reasonable instructions that a client is competent to give;

 

10.

use all legal means to advance the client’s interest to a reasonable standard.


A lawyer who fails to meet the standards described above can be subjected to a complaint of inadequate professional service made by a client under section 75B of the Legal Profession Act. Visit the section on "Complaints" for further information.